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Pool Chemical
Service Information Guide
This guide answers the questions
most often asked by our customers
WELCOME TO THE ULTIMATE WATER TREATMENT SYSTEM!
Chemicals | Conditioner
| Service | Free
Pool Service
Owner's
Responsibilities | Billing | Pool
Covers | Solar Systems
Cloudy Water | Algae | Eye
Irritation | Access | Products
Additional Services | Repair
Thank you for allowing us to offer you the ultimate
in water treatment for your pool! Whether you elected our fine chemical
service or a more comprehensive full maintenance program, we will do our
best to ensure your satisfaction.
CHEMICALS
We apply only the finest chemicals to your swimming
pool including specially blended liquid chlorine as well as other
chemicals used to balance and maintain the water.
CONDITIONER
We do have a $30.00 start-up fee that includes the
proper conditioning of your pool.
Thereafter, we have an annual conditioning charge of $30.00. Unfortunately,
this policy cannot be offered to customers whose pools fall into the
following categories:
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Pools larger than 40,000 gallons: $2.00 per
pound for conditioner.
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Pools with excessive water loss: $2.00 per pound for conditioner.
SERVICE
With our service, you will probably notice a marked
improvement in water clarity as well as a more comfortable pool in which
to swim. You might
also notice that we are extremely efficient and will perform all of our
duties at your pool quickly.
We perform our service every week with the exception of
Thanksgiving, Christmas and New Year’s weeks.
Our personnel will add sufficient chemicals prior to these
holidays to ensure that your pool remains fully chlorinated and
balanced. Memorial
Day, Labor Day and Independence Day are regular service days unless you
advise us to skip any of those days.
If you plan a large swim party, call our office the week before
and we will add extra chemicals at no extra charge.
Remember that there should be no swimmers in the pool for one
hour after servicing (This should be the case when any chemical is added
to the water).
FREE POOL SERVICE
Refer any friend or neighbor who lives in your area
to our service, and we will be happy to credit your account with one
month’s free chemical service.
The new customer must mention your name while scheduling service,
and you will receive credit when that customer completes one month’s
paid service.
POOL OWNERS RESPONSIBILITIES:
FILTRATION
FILTRATION IS EXTREMELY IMPORTANT. Your filter should be cleaned when the filter’s
pressure gauge indicates a 6-8 pound increase in pressure above the
clean pressure. The
diatomaceous earth filter should be serviced semi-annually, replacing
any worn parts and thoroughly cleaning the filter grids.
The filter element(s) in the cartridge filter need to be replaced
every 3 or 4 years or sooner if indicated.
Our recommendation for the amount of time that your filter
should be in operation daily is:
BILLING
We bill in advance, and payment is due by the 15th
of each service month. For
instance, we will send out bills at the end of June for July service,
and that payment is due by July 15th.
POOL COVERS
If you use a pool cover, you should expose the
surface of your pool water to the air 50% of the time.
Your cover should be pulled back on service days.
If it is not we will pull the cover back three or four feet and
we will purposely leave it pulled back so that the water can be exposed
to the air for several hours.
SOLAR SYSTEMS
If you have a solar system in operation, be aware
that 50% or more can reduce the flow of water through the filter.
Increase filtration time accordingly.
Also, be aware that during our cold season, damage from water
freezing and expanding within the panels can occur.
To avoid this problem, arrange to drain your solar system prior
to freezing conditions each year.
CLOUDY WATER
This condition is a result of insufficient
filtration or an indication of a problem with your filtration system.
ALGAE
Because some strains of algae are more resistant
than others, please allow us a reasonable period of time to completely
eradicate it. The
more resistant black algae will turn gray as it starts to die and will
eventually disappear. Keeping
your pool clean will aid in the treatment of algae.
SOLUTIONS TO EYE IRRITATION
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Keep
your pool clean
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Take
necessary precautions to keep urine out of the pool
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Swimmers who have been perspiring heavily should shower
before entering the pool
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Do not add fresh water before you swim
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Follow our recommendations for daily filtering
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Keep your filter in good repair
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Follow our instructions for pool covers
ACCESS
Please provide easy access for our personnel.
To keep your gate locked, please provide us with a key.
Unfriendly dogs should be kept locked up on service days.
Because our competitive service charge is based on promptness and
efficiency, we do not ring doorbells to gain access. Please be certain that your young children are not in
the pool area while the pool is being serviced.
SWIMMING POOL PRODUCTS
Should you need a pool cover, a sweep, or any other
equipment for your pool, check our ONLINE
CATALOG. It
is our policy to offer our customers quality products at very
competitive prices. Of
course, all products are delivered to you without a delivery charge.
ADDITIONAL SERVICES
For an additional fee, we offer one time pool and
filter cleaning services to our customers.
REPAIR DEPARTMENT
North Bay Water Services, Inc. is a Certified Warranty Station for Polaris, Letro
Products, Sta-Rite, Pentair and Teledyne Laars.
Our Repair Technicians are well trained and certified to meet
your needs when it comes to the repair or installation of pool
equipment. We provide
FREE estimates and give our customers a discount on all parts and
equipment they purchase from us, with free delivery.
You will receive quality work at competitive prices and your
satisfaction is guaranteed.
Should you have any questions or problems with
our service, please do not hesitate to contact our office.
It is our goal to ensure that you are a happy, satisfied customer
like the thousands of customers we provide service to every week.
E-mail:
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